Service process design
End-to-end after-sales workflow: RMA handling, fault triage, field dispatch, escalation paths and reporting — designed around how inverters actually fail.
For inverter manufacturers (OEM)
After-sales is a sales argument. Let’s make yours one.
I help central-inverter manufacturers strengthen their after-sales department — the same kind of operation I ran globally for years. Better service wins repeat orders, protects your brand and turns warranty cost into customer loyalty.
Why work with me
I’ve sat in your chair
As Global Operations & Service Manager I led after-sales for central inverters across four continents: commissioning, repairs and maintenance on 100 MW+ plants, in-house production of critical parts, technical teams and maintenance contracts.
That means I understand the constraints a manufacturer’s service department actually lives with — not theory, but field reality.
As an independent partner, you get that senior experience directly — with the flexibility, focus and direct contact a freelance brings, and none of the overhead of a large consultancy.
Discuss your service department+15years in inverter after-sales
+500 MWin projects worldwide
+1000service interventions
OEMin-house production experience
What I bring
Consulting across your whole service operation
Engage me on a single area or the full picture — scoped to your product and your market.
Technician training
Inverter-specific training programmes that take your engineers from board-level diagnostics to safe commissioning, cutting reliance on a few key people.
Spare-parts strategy
Stocking policy, critical-part identification and supply-chain decisions that improve availability and slash response times in the field.
Service KPIs & reporting
The metrics that matter — MTTR, first-time-fix, availability — and the reporting structure to act on them at management level.
Commissioning & maintenance protocols
Standardised, field-tested protocols that make commissioning and maintenance repeatable across teams, regions and product generations.
Global service network
Guidance on building or coordinating a partner network so your inverters are supported wherever they are installed.
How it works
A clear, low-risk engagement
1
Diagnosis
A focused review of your current after-sales setup, pain points and goals.
2
Roadmap
Concrete, prioritised recommendations with quick wins and longer-term moves.
3
Implementation
Hands-on support to put it in place — processes, training and protocols.
4
Follow-up
Review against KPIs and adjust — so the improvement sticks.
Make after-sales your advantage
Tell me about your service department and where it hurts. First conversation, no commitment.